Frequently Asked Questions
Everything you need to know about shopping with LifeVac Canada.
What are your standard shipping times within Canada?
We offer standard shipping across all provinces, typically arriving within 3-7 business days. Priority shipping options are available at checkout for faster delivery.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain intimate items are final sale.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide with measurements in both centimeters and inches. We recommend measuring a similar garment you already own for the best fit.
Do you offer international shipping outside of Canada?
Currently, we focus exclusively on serving the Canadian market to ensure the fastest delivery times and no hidden customs fees for our customers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a secure checkout.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.